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Joanna Young on why she is an advocate of running the IT function using analytics, and the importance of keeping a strong focus on human capital management.
Joanna Young, Former CIO, Liberty Mutual
Joanna Young was appointed CIO to the University of New Hampshire on May 4, 2009.Prior to May 2009, Joanna spent her professional career with Liberty Mutual Group, beginning as a Technical Writer/Human Factors Analyst/Project Manager and rising steadily through the ranks to Senior Vice President and CIO for Corporate Systems and Shared Services. In this role, she was responsible for an annual budget of $60M and had over 300 people reporting to her.Her IT portfolio included all corporate functions (legal, financial, compliance, and human resources), shared services including businessâ€toâ€business, content and document development, and enterprise systems (domestic and international). Across her portfolio she focused on continuous improvement, developing metrics and measures to evaluate efficiency and outcomes.Her other executive role at Liberty Mutual Group was Vice President and Manager for Customer Support Services, which included responsibility for two departments within IT: professional services for the infrastructure department and endâ€user computing environment for a PC fleet of 40K+ and 1100+ servers, in over 600 locations.In her first broad range IT assignment, Joanna was project manager for enterpriseâ€wide Windows 95 training rollout for 20,000 personnel in 600+ offices as Liberty Mutual migrated from a Macintosh/Terminal to a Windows/Intel environment.Joanna has strong ties to UNH: she is a graduate of UNH, she is a season ticket holder to Wildcat hockey, and she is an occasional lecturer in the business school. Through these connections she has developed several ideas about the strategic use of IT at the University.
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