Capgemini has long-been at the forefront of the BPO movement. We head to the firm’s global delivery centre in Krakow to find out how BPO has changed in recent years – and what it means for your business.
Keeping a handle on expenses is a headache for employees and businesses alike. Most see it as a chore at best.
How Citi is looking to empower its brand and maximise marketing reach – all with a little help from the world of social, local and mobile search.
Business process outsourcing has seen enormous innovation and transformation in the last decade. What could that mean for your business?
If you are going to go through the pain of change in your financial transformation, what is your return on investment?
Is it time to show your payroll function a little more love?
In this interview: different financial institutions, different geographies, same problem… David Paris on what to do if you’re struggling with regulatory reporting.
Philippe Carrel wrote the book on financial institution risk management and regulatory compliance. Where does he see the industry headed today, and why?
With 115,000 people worldwide, workflows at BBVA are incredibly complex. This is how enterprise mobility has delivered secure, measureable benefits.
How do you drive new customer acquisition and retention online in a highly regulated financial services environment?
Why fear shouldn't rule what you do when it comes to expense management – and why it's about to become more strategic than ever before.
According to Accenture, 92% of CXOs at communications service providers said billing delayed new product rollout. When speed to market is key, what is the solution?
It’s the question every organisation hopes they’ll never have to answer: how will your business cope when disaster strikes?
Gartner says volume of information is growing annually at a rate of at least 59%. McKinsey says the use of big data is becoming a...
Charles Abonnel reveals his business insights into IT management best practices. "One thing I think is important for in...