Make no mistake, true customer experience lies beyond customer service. And it is a huge differentiator. Single touch points – your call centers, tellers, associates, and technicians – drive service. Connecting them all together in a deliberate, conscious, purposeful fashion drives experience.

Of course, many companies have outsourced sales function to third party channel operators. To what extent are they doing right by your brand? And how do you provide a consistent experience on- and offline?

Join five other senior business executives and thought leaders on this roundtable to discuss moving beyond service and connecting your customer experience.