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Does your company consider customer experience to be a key differentiator?

A Customer-Centric Multichannel Experience: Making the Vision a Reality

July 29, 2015 1:00 pm EST

Today’s customer expects a consistent harmonious experience across multiple channels. They want to start interactions in one and complete them in another. However, efforts to seamlessly connect all the touch points can be limited by legacy systems and siloed internal processes. Often a cultural change is needed to achieve an enterprise-wide customer-centric approach.

Join 5 other senior executives on a virtual roundtable to discuss how service can become a huge differentiator, removing friction from the customer experience and reducing cost to the business.

Discussion Points

  • Transforming the customer contact center
  • Choosing the right technology
  • Outsourcing customer services
  • Driving “customer first” behaviour