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How can online retailers reduce the decline rate and customer friction, increase sales, and gain greater visibility into where the risks really lie?

Growing eCommerce sales in an age of increased fraud

June 28, 2016 3:00 pm GMT

Online sellers face a dilemma: obviously they want to grow their business, expand into new territories and drive more sales. But the rise of card-not-present fraud poses a challenge to that ambition. Ecommerce vendors are often forced to decline good orders due to a lack of insight into the true risk of accepting payment from certain geographies or card types. They face the prospect of high chargeback fees for getting it wrong, and high processing fees to cover the cost of that perceived risk. And perhaps most damaging of all, the increased friction such fraud prevention controls add to the customer experience can prove an impediment to sales.

So how can online retailers reduce the decline rate and customer friction, increase sales, and gain greater visibility into where the risks really lie? Join this roundtable to find out.

Discussion Points

  • Learn how to reduce customer friction around the fraud process
  • Discover how best-in-class firms are tackling the issue of high order decline rates
  • Understand how to grow your sales into new geographies and accept a wider range of payment options
  • Discuss the hottest topics around online fraud prevention with your industry peers
Moderator
Ben Thompson
Editor and Presenter at MeetTheBoss TV
Industry Expert
Eyal Raab
VP Business Development