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Our Blog: Expert thinking, writing and thought provoking ideas

The IoT Revolution – is Telco ready for the data?

by Clare Forestier
Screen Shot 2016-02-09 at 11.41.50

So we all know that IoT is the next big thing, there are a lot of different figures bandied round about it. Gartner forecasts that by 2018, six billion connected things will be requesting support. And the IDC predicts the number of IoT devices installed worldwide will reach a total of 22 billion by 2018, and global ...

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Why can’t telcos get customer experience right?

by Ben Thompson
Why can't telcos get customer experience right?

The telecoms industry as a whole typically performs poorly when it comes to customer experience. So where does it need to change? This will probably come as a surprise to no-one reading this blog, but wireless carriers, ISPs and TV service providers are among the worst performing industries in terms of customer experience, according to ...

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Positive Customer Experiences are Key to Omnichannel Success

by Shannon Kelly
omnichannel

Have you ever had a bad customer experience? I certainly have and chances are you have too. I am always reluctant to go back to businesses that have unfriendly or impolite sales associates. Providing positive customer experiences that make consumers want to come back again and again are essential for businesses to maintain a strong ...

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Follow the thought leaders

by Carla Curtsinger
utility-thought-leaders

“Information without guidance is noise.” – Chief Growth Officer Matt Halle, Wiser Together When I was in my late 20’s, I discovered I had inherited my father’s high cholesterol (and my mother’s lack of patience at the news). I immediately went into full research mode, gathering everything I could find from thought leaders on the ...

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Common sense, hand protection, porn goggles

by Adam Burns
IMAGE OF SIGN

Why health and safety gone mad is bad for business, and the company doing a brilliant job of quietly fixing their corner of personal protection. Health and safety is the physical equivalent of political correctness: 90% valuable, 10% brain-meltingly frustrating. It’s good to remove discrimination, it’s face-palm when you’re told to remove the word ‘reliable’ ...

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What will CIOs find lurking in 2016?

by Georgia Scobie
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3 weeks ago we welcomed 2016 into the world, and already it seems he will be a bit of a problem child for Chief Information Officers (CIOs). I predict that 2016 will be incredibly demanding, constantly wanting new ‘toys’ to play with. Long gone are the ‘but it’s Christmas’ excuses, time to get our heads ...

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The Contingent Workforce – Are you getting it right?

by Clare Forestier
Screen Shot 2016-01-19 at 15.07.26

Contingent workers, freelancers, and contract workers – the modern workforce is changing and they are becoming a force to be reckoned with. So how is your organisation managing this workforce? Are you taking contingent workers seriously? Having been a freelance journalist for most of my professional career, I know what it’s like to be part ...

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Big data: how big is it? And does it really matter?

by Ben Thompson
Big data is about unlocking value

Big data is a phrase that gets bandied around so often that it’s easy to become blasé about what it actually means. But I saw an interesting infographic the other day that helped contextualise the sheer size of the big data challenge. It goes something like this. If one byte of data equals one grain of rice, ...

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Should CEOs Be On Twitter?

by Sasha Qadri
MAY15_18_31479128

Happy New Year! I wish I could say I had an excellent start to the new year, but a huge flight delay made it less so. In brief, a 30-hour delay on a flight from Mexico City to London. That wasn’t the bad part. It was the fact that the airline (British Airways) did not ...

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Keep it simple

by Carla Curtsinger
building-blocks

As Master of Ceremonies, I have the good fortune to attend several amazing presentations during the summit season. Trends often emerge – not only in the individual business areas, but also in the simplicity of the tools that great speakers use to communicate their message to their particular audiences. An analogy that I see used ...

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