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Our Blog: Expert thinking, writing and thought provoking ideas

Thinking outside the (shoe) box: lessons from Zappos

by Ben Thompson
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I was rummaging through some old interviews in the MeetTheBoss archives the other day and stumbled across this classic with Zappos CEO Tony Hsieh from 2009. And, given I’ve recently been writing a lot about the importance of customer-centricity, what struck me most was how relevant his advice remains today. Tony Hsieh doesn’t care if ...

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BLOG: Battling the genetically modified dinosaur

by Clare Forestier
Print

I don’t normally combine a business blog with a film review but, having just seen the latest sci-fi dinosaur offering, most things seem to bring it to mind. I screamed pretty loudly in the cinema this time, much to the mortification of my kids, and I’ll admit I’ve had the odd nightmare about the genetically ...

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Is customer-centricity missing the mark?

by Ben Thompson
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As a business journalist I speak to hundreds of different executives each year, and every one of them says pretty much the same thing: “We want to be a truly customer-centric business.” That’s an admirable sentiment. But increasingly, I’m starting to question whether we need to take a look at what is meant by it. Because ...

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Cyber security – get with the program: five key things businesses should be doing

by Sasha Qadri
scratching-head

When I read Glenn Greenwald’s book detailing Edward Snowden’s surveillance revelations, and the reality of how we could potentially be cyber hostages at any point, I felt horrified. I vowed there and then I would change how I used my laptop / mobile phone / ipad. I told friends and family endlessly how we were ...

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One quarter of your salesforce is useless

by Adam Burns
Another useless invention

Two years ago I attended an excellent sales tech conference in San Francisco and made a program about what I learned. The other day I was random Googling (one of my favourite things) and, for reasons too long to explain, I typed in ‘sales failure’. There were 353 MILLION results. And that got me thinking about ...

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Infographic OR DIE

by Adam Burns
FACEBOOK_PUBS_SEX

It’s hip to hate infographics, but they’re how we communicate information today. Don’t use them and you will lose – even when you are measurably better than the competition (and 638% more popular than sex). And I can prove it…  Sources: Facebook growth Public house growth 31 pubs have been closing every week The average ...

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BLOG: The Safer Shopping Fantasy

by Clare Forestier
LOCKED SHOPPING (small)

Should retailers be held legally and financially responsible for credit card and other security breaches? As anyone who reads my blogs will know, I’m not someone for whom spending is an issue. In fact anything that helps me indulge my shopping habit, gets my vote. I’m happy for retailers to find out all about that ...

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It’s not about the perks, stupid

by Sasha Qadri
Perks-at-Top-Social-Network-Companies2

I saw this video on MeetTheBoss TV the other day and it got me thinking… We’ve all read with envy about the companies that offer their employees incredible perks.  Google HQ springs to mind with its volleyball court, bowling lanes, napping pods, subsidised massages and unlimited free food. At lastminute.com, where I worked just before ...

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Why you need a break – for the sake of your productivity

by Ben Thompson
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I love August. The sun is (usually) shining, people are (generally) happy… and the start of a new football season is just around the corner. Don’t get me wrong: I’m a big fan of the summer sports, too. I love cricket. But the sound of leather on willow can increasingly be heard – at an international ...

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Why Marmite is good. And bad. And why that’s good (not bad)

by Ben Thompson
MarmiteLoveHate

You won’t please everyone, so don’t even try. Instead, embrace polarisation. Why settle for homogenised mediocrity when you can embrace the power of the partisan? Marmite: you either love it or hate it, as the marketing folks say. That distinctive little pot of black gloop has been dividing opinion ever since it first rolled out ...

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