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Why Customer Experience is the New Differentiator for Manufacturers

Why Customer Experience is the New Differentiator for Manufacturers

There’s been a lot of handwringing in recent years over the supposed death of UK-based manufacturing. Domestic firms are just not cost-competitive with those in emerging locations, goes the argument. But with recent data suggesting the UK manufacturing industry is growing once more, is it time to revisit that particular cliché? Martin Hill is VP for EMEA Marketing at manufacturing software firm Epicor. MeetTheBoss TV’s Ben Thompson caught up with him to ask if he shared the general optimism surrounding the sector, and if so, what was driving that renaissance…